Select Topic Area:
A. - GENERAL INFORMATION
ArtisanStreet was formed to solve the buying public's desire to purchase finely made handcrafted items and for the Artisan's need for year round exposure to the public. ArtisanStreet has created a beautiful and efficient web site that brings the Artisan's products to consumers anytime and from anywhere in the world to one central meeting place.
We offer a wide range of fine, handcrafted products in a single location - a place that buyers would normally only get to visit when art and craft fairs are in their neighborhood.
Simply go to "Search" and type in a category, material, color or artisan's name and you'll quickly arrive at the appropriate area.
ArtisanStreet offers a wide range of handcrafted items. We encourage you to spend time on our site to review the products and artisans. You can learn more about our artisans and handcrafted artwork by going to our Artisan Roster.
You may search by price range as well as item and artisan. Simply go to use our convienant search feature at the top of any page!
We offer gift certificates in $10 increments. Click here to choose the certificate you need.
B. - PURCHASING FINE ART and CRAFT
When you find the item you want, click on "buy now" and either a new shopping cart will be started or the item will automatically be added to your existing cart. When you are ready to check out, be sure to include all of the required information: name, address, daytime phone number, shipping address (if different from the billing address) and special shipping instructions if applicable. After entering your billing and shipping information, you'll be requested to choose type of credit card payment. We will ask you to review a summary of your order and "confirm" or "change." If you select "complete this order," you'll receive a receipt for the order. You may want to print the receipt for your records. If you choose "change," you can make changes to your order or cancel the transaction if you choose change prior to completion of your order.
ArtisanStreet accepts major credit cards - American Express, VISA, Mastercard, and Discover Card. We will send you confirmation of your order via e-mail, fax or standard mail.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
We are obligated to charge sales tax on work that is shipped and delivered to California.
C. - SHIPPING MERCHANDISE
ArtisanStreet uses UPS for ground service and DHL for overnight delivery. We cannot ship to P.O. Boxes and must have a street address for recipients.
Freight charges are posted with each item. Cost depends on size and weight of the packaged item. We use the carriers' standard rate.
Our Artisans carefully package each piece for shipment to ensure its safety.
Artisans normally ship within 48 hours of order receipt. We will notify you when your purchase is shipped. Depending on your location, delivery usually takes 3-5 days. If there is a problem or delay, we will notify you.
We welcome customers from all over the world. All international shipping and handling, tariff and duty charges must be paid by the customer and listed shipping costs will be reconfigured depending on International location. We cannot accept returns on any items shipped outside of the United States.
D. - RETURNS OR DAMAGES
You may return your purchase by notifying of us your desire to do so within five (5) days of receipt unless otherwise stated on the product page. We make an exception for gifts and offer site credit for returned gifts. To return a purchase, email (information pending) or call 1-866.492.8969 (9-6, Mon - Fri, PST) for a RMA (refund merchandise authorization). ArtisanStreet will NOT accept returns in cases where we have not been previously notified. Once you've received the RMA, carefully re-pack the item in its original packaging, insure and send back directly to the artisan. The cost for insurance (for full value) and return of the merchandise is the sole responsibility of the buyer. The buyer will be charged if the item is not insured or properly packed. Upon undamaged return of the item, ArtisanStreet will issue a credit to your credit card Or we will offer you a credit toward the purchase of another original piece on our site.
No. Unless the item is damaged, we cannot accept made-upon-order or customized orders.
If the package appears to be damaged or the artwork inside is damaged, contact our Customer Service Department immediately at 1-866.492.8969 (9-6, Mon - Fri, PST - normal business hours) to notify us. Take out. Please keep the artwork and packaging materials as they may need to be inspected by the carrier for insurance purposes.
E. - OTHER INFORMATION
Absolutely not. We may share aggregated demographic information with our advertisers and partners - however, this is not linked to any personal information that could identify individuals.
We have an Affiliate Network Program. You may get information and apply by sending email to firstname.lastname@example.org.
Advertisers send email to email@example.com or call us toll-free at 1-866-492-8969.
Send email with a description of the event to firstname.lastname@example.org.