Customer FAQ's

Select Topic Area:

A. - GENERAL INFORMATION

B. - PURCHASING FINE ART and CRAFT

C. - SHIPPING MERCHANDISE

D. - RETURNS OR DAMAGES

E. - OTHER INFORMATION

A. - GENERAL INFORMATION

1. What is ArtisanStreet?

ArtisanStreet was formed to solve the buying public's desire to purchase finely made handcrafted items and for the Artisan's need for year round exposure to the public. ArtisanStreet has created a beautiful and efficient web site that brings the Artisan's products to consumers anytime and from anywhere in the world to one central meeting place. Most of the products available at ArtisanStreet are One of a Kind. There may be slight differences from the photographs on the site to the actual pieces themselves.

2. What makes ArtisanStreet different?

We offer a wide range of fine, handcrafted accessories in a single location - a place that buyers would normally only get to visit when art and craft fairs are in their neighborhood.

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3. I know what I'm looking for. How can I quickly and efficiently find what I want?

Simply go to "Search" and type in a category, material, color or artisan's name and you'll quickly arrive at the appropriate area.

4. What is the best way to find gifts on ArtisanStreet?

Most of ArtisanStreet's merchandise is suitable for gifts

-- OR--

Give them the most flexible gift by purchasing an ArtisanStreet Gift Certificate.

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5. I don't know much about fine art & craft. How can I find something that appeals to my style?

ArtisanStreet offers a wide range of handcrafted accessories. We encourage you to spend time on our site to review the products and artisans. You can learn more about our artisans and handcrafted artwork by clicking on any artisan's name or by going to our Artisan Roster.

6. Can I find merchandise on a limited budget?

You may search by price range as well as item and artisan. Simply go to use our convenient search feature at the top of any page or search by the Product by Price Category.

7. Can I buy an ArtisanStreet gift certificate?

We offer gift certificates in $10 increments. Click here to choose the certificate you need.

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B. - PURCHASING FINE ART and CRAFT

1. How do I purchase merchandise from ArtisanStreet?

When you find the item you want, click on "Add to Basket " and either a new basket will be started or the item will automatically be added to your existing basket. When you are ready to check out, be sure to include all of the required information: name, address, daytime phone number, shipping address (if different from the billing address) and special shipping instructions or gift card information if applicable. After entering your billing and shipping information, you'll be requested to choose type of credit card payment. We will ask you to review a summary of your order and "confirm" or "change." If you select "complete this order," you'll receive a receipt for the order. You may want to print the receipt for your records. If you choose "change," you can make changes to your order or cancel the transaction if you choose change prior to completion of your order.

2. What forms of payment do you accept?

ArtisanStreet accepts major credit cards - American Express, VISA and Mastercard. We will send you confirmation of your order via e-mail.

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3. Is it safe to give my credit card over the Internet?

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

4. Do you charge sales tax?

We are obligated to charge sales tax on work that is shipped and delivered to California.

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C. - SHIPPING MERCHANDISE

1. How is the artwork shipped?

ArtisanStreet uses UPS or US Postal Service for ground service. We choose carriers for expedited delivery on a case by case basis. We cannot ship to P.O. Boxes and must have a street address for recipients.

2. How much does shipping cost?

Shipping is included on most items. If not included, shipping information is provided as a part of the product description.

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3. How is the artwork packaged?

Our Artisans carefully package each piece for shipment to ensure its safety.

4. When can I expect my purchase to arrive?

Artisans normally ship within 48 hours of order receipt unless otherwise indicated in the product description. Depending on your location, delivery usually takes 3-7 days. If there is a problem or delay, we will notify you.

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5. I live outside of the United States. Can I make purchases from ArtisanStreet?

We welcome customers from all over the world. All international shipping and handling, tariff and duty charges must be paid by the customer and listed shipping costs will be reconfigured depending on International location. If you need to have an item shipping outside of the continental United States, send us an email and we will reply within 24 hours with the estimated additional charges. We cannot accept returns on any items shipped outside of the United States.

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D. - RETURNS OR DAMAGES

1. What if I'm not satisfied with my purchase?

You may return your purchase by notifying of us your desire to do so within five (5) days of receipt unless otherwise stated on the product page. We make an exception for gifts and offer site credit for returned gifts. To return a purchase, email (information pending) or call 1.415.668.6293 (8:30am – 7:00pm, Mon - Fri, PST – normal business hours) for a RMA (refund merchandise authorization). ArtisanStreet will NOT accept returns in cases where we have not been previously notified. Once you've received the RMA, carefully re-pack the item in its original packaging, insure and send back directly to the artisan. The cost for insurance (for full value) and return of the merchandise is the sole responsibility of the buyer. The buyer will be charged if the item is not insured or properly packed. Upon receipt of the undamaged item, ArtisanStreet will issue a credit to your credit card Or we will offer you a credit toward the purchase of another original piece on our site. the choice is yours.

2. Can I return a custom order?

No. Unless the item is damaged, we cannot accept customized orders.

3. If my artwork arrives damaged, what should I do?

If the package appears to be damaged or the artwork inside is damaged, contact our Customer Service Department immediately at 1.415.668.6293 (8:30am-7:00pm, Mon - Fri, PST - normal business hours) to notify us. Take out. Please keep the artwork and packaging materials as they may need to be inspected by the carrier for insurance purposes.

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E. - OTHER INFORMATION

1. Do you distribute any of my personal information?

Absolutely not. We may share aggregated demographic information with our advertisers and partners - however, this is not linked to any personal information that could identify individuals.

2. How can I link my website with ArtisanStreet?

We have an Affiliate Network Program. You may get information and apply by sending email to info@artisanstreet.com.

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3. How can I list a classified ad on your site?

Advertisers send email to info@artisanstreet.com or call us toll-free at 1.415.668.6293.

4. How can I list an upcoming event?

Send email with a description of the event to info@artisanstreet.com.

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